FAQ
FREQUENTLY ASKED QUESTIONS
Answers to common questions about our UV decoration concepts, rentals, custom-made designs, installation services and product purchases.
GENERAL INFORMATION
What services does Blacklight Illuminatis offer?
Blacklight Illuminatis creates immersive UV environments for festivals, clubs and special events. Our services include concept development, stage design, UV decoration rental, blacklight and UV lighting rental, custom design and production, visuals and projection mapping, installation, dismantling and selected products for purchase.
What types of events and venues do you work with?
We create UV environments for festivals, clubs, cultural events and a wide range of indoor and outdoor locations. Each concept is adapted to the event format, venue and desired atmosphere.
Can I book individual elements or a complete decoration concept?
Yes. You can book individual decorative elements and services or commission a complete UV environment. The scope is adapted to your venue, requirements and available budget.
Can you create a design specifically for my venue?
Yes. We develop individual concepts based on the dimensions, rigging points, technical conditions, desired atmosphere and available budget.
Do you also provide UV lighting, visuals and projection mapping?
Yes. Blacklight and UV lighting rental, visuals and projection mapping can be included depending on the requirements and technical conditions of the project.
Can I rent UV decorations?
Yes. Selected UV decorations and blacklight equipment are available for rental. Availability depends on the project requirements, location and requested dates.
Do you also sell UV decorations?
Yes. We offer selected pre-owned decorations in good condition as well as new pieces. Custom-made decorations can also be produced to order. Please contact us for current availability.
Do you provide installation and dismantling?
Installation and dismantling can be included depending on the venue, location and scale of the project. The exact services and schedule are agreed before booking.
Do you work internationally?
Yes. BlacklightIlluminatis is available for projects worldwide. International requests are planned individually based on the location, project scope, transport requirements and schedule.
PLANNING & BOOKING
How far in advance should I contact you?
Please contact us as early as possible. Early planning gives us more time to develop the concept, check availability and coordinate technical and logistical requirements. This is especially important for large or international projects.
Are the initial consultation and quotation free?
Yes. The initial consultation and project quotation are free of charge and non-binding.
What information do you need to prepare a quotation?
Please provide as much information as possible, including the event type and date, venue and location, indoor or outdoor setup, approximate dimensions, available rigging points, required services, setup and dismantling times, expected number of guests and approximate budget. Plans and photographs are also helpful.
When is a booking confirmed?
A booking is confirmed once our quotation has been accepted in writing. For international projects, a deposit of 50% is also required. The deposit is credited against the final invoice or any applicable cancellation amount.
Can the concept be adapted to my budget?
Yes. We can adapt the scope, materials and services to the available budget while maintaining a coherent overall concept.
What happens if I cancel my booking?
All cancellations must be submitted in writing. The cancellation fee is calculated according to the number of calendar days before the first scheduled service or setup date:
More than 90 days: 10% of the agreed project price
61–90 days: 25% of the agreed project price
31–60 days: 50% of the agreed project price
15–30 days: 75% of the agreed project price
0–14 days: 100% of the agreed project price
61–90 days: 25% of the agreed project price
31–60 days: 50% of the agreed project price
15–30 days: 75% of the agreed project price
0–14 days: 100% of the agreed project price
Planning and design work already completed, materials already ordered, custom-made items and non-refundable third-party costs remain payable. These costs form part of the agreed project price unless additional costs were separately approved.
Can I postpone my booking?
A one-time postponement may be requested in writing at least 30 calendar days before the first scheduled service or setup date. Postponement is subject to availability, and the replacement date must take place within 14 months of the original event date. Costs already incurred and any agreed additional costs remain payable.
If no replacement date is agreed within this period, the postponement will be treated as a cancellation. The applicable cancellation fee will be calculated according to the date on which the postponement was originally requested.
What happens in cases of force majeure?
In cases of force majeure, both parties will first attempt to reschedule the project. Services already performed and unavoidable costs already incurred remain payable.
Which law applies?
The quotation, cancellation conditions and contractual relationship are governed by Swiss law to the extent legally permitted. Any mandatory statutory provisions remain reserved.
RENTAL & INSTALLATION
How can I receive the rented decorations?
Rented decorations can be collected, delivered directly or shipped by courier. The available option depends on the size of the items, destination and project requirements. The collection, delivery and return arrangements are specified in the individual quotation.
Can I install the rented decorations myself?
Yes. Depending on the project, the decorations can either be installed by the client or by our experienced team. Responsibilities for installation, dismantling and return are agreed before booking.
Can I also rent blacklight and UV lighting equipment?
Yes. Selected blacklight and UV lighting equipment can be rented together with the decorations, depending on availability and the technical requirements of the venue.
Is a rental deposit required?
Yes. A rental deposit is required. The amount and payment conditions depend on the rented items and are specified in the individual quotation.
Who is responsible for loss or damage?
The client is responsible for rented items during the agreed rental period. In the event of loss or damage, the necessary repair or replacement costs must be covered by the client.
What happens if rented decorations are returned heavily soiled?
If additional cleaning is required, the cleaning costs will be charged to the client. If the item cannot be cleaned or restored, the replacement cost must be covered by the client.
Can rented decorations get wet?
Rented decorations must be protected from rain, water and excessive moisture unless otherwise agreed in writing. The flame-retardant treatment used on our decoration materials can lose its effectiveness when the material becomes wet.
If an item becomes wet during the rental period, it must be inspected and, where necessary, professionally re-treated before further use. The costs of inspection and re-treatment will be charged to the client. If the item cannot be restored, the replacement cost must be covered by the client.
CUSTOM DESIGN & PRODUCTION
Can you create decorations based on my own idea?
Yes. Custom designs can be developed according to your theme, preferred colors, dimensions, logo, supplied artwork and the technical conditions of the venue.
How does the custom design process work?
We begin by reviewing your ideas, requirements and technical information. We then develop a design and send it to you for review. Production begins only after the final design has been approved in writing and the required deposit has been received.
Can I request changes before production?
Yes. You can provide feedback and request adjustments before giving final approval. Changes requested after approval or after production has started may affect the price and delivery schedule.
How long does custom production take?
The production time depends on the design, size, materials, complexity and required production work. The estimated schedule is specified individually in the quotation.
Are custom-made decorations suitable for indoor and outdoor use?
Yes. Our custom-made decorations can be used for both indoor and outdoor installations. The design, mounting and protection requirements are adapted to the location and expected conditions.
Outdoor suitability does not automatically mean that an item is weatherproof. Decorations with flame-retardant treatment must be protected from rain, water and excessive moisture unless otherwise agreed.
Will the finished UV colors look exactly like the digital design?
The digital design provides a visual representation of the planned colors and composition. The actual appearance and fluorescent effect can vary depending on the intensity and position of the UV lighting, ambient light, viewing distance and the material used.
The lighting and environmental conditions are therefore considered during the planning process to achieve the best possible result.
What are the payment conditions for custom-made decorations?
After the final design has been approved in writing, the order becomes binding and a deposit of 50% is due. Production begins once the deposit has been received. The remaining 50% must be paid before delivery.
Can a custom-made order be cancelled or returned?
No. Once the final design has been approved in writing, the order becomes binding and can no longer be cancelled or returned.
This does not affect the customer’s rights in the event of a verified production defect.
Who owns the usage rights to a custom design?
After full payment, the customer receives the agreed usage rights to the approved custom design. The exact scope of these rights is specified in the individual quotation.
PRODUCT PURCHASES
What products are available for purchase?
We offer selected new and pre-owned UV decorations as well as custom-made pieces. Availability may change, so please contact us for information about currently available products.
DO YOU ALSO SELL FLAME-RETARDANT PRODUCTS?
Yes. We also sell flame-retardant treatment products for suitable decoration materials and textiles. Suitability, required quantity and application depend on the material and intended use. Products must be applied according to the manufacturer’s instructions. Any required testing or official approval remains the responsibility of the purchaser, organizer and venue.
Do you ship purchased products worldwide?
Yes. Purchased products can be shipped worldwide, depending on their size, destination and applicable transport requirements.
How can I receive my purchase?
Products can be collected, delivered directly or shipped by courier. The available options and transport arrangements are specified before purchase.
When is payment required?
The full purchase price must be paid before the product is shipped, delivered or collected.
Who pays for shipping, customs and import charges?
Shipping costs, customs duties, import taxes and any additional charges related to international delivery are the responsibility of the buyer. These costs are not included in the product price unless otherwise agreed in writing.
Can standard products be returned?
Returns of standard, non-custom-made products are possible only by prior written agreement. The return conditions are confirmed individually before the product is returned.
Custom-made products cannot be cancelled or returned after the final design has been approved in writing. This does not affect the customer’s rights in the event of a verified production defect.
How is the condition of a pre-owned product documented?
Pre-owned products are described according to their actual condition, including known signs of use. Photographs and, where appropriate, videos are provided so that the buyer can review the condition before purchasing.
WHAT SHOULD I DO IF A PRODUCT ARRIVES DAMAGED?
Please inspect your order immediately after delivery. Visible damage to the packaging should be documented when the shipment is received and reported to the carrier whenever possible.
Please report any transport damage or product defects to us in writing within 14 calendar days of receipt. Include photographs or videos of the product, packaging and shipping label, and keep all packaging until the matter has been resolved.
For valuable products, insured shipping may be arranged and specified in the quotation. Mandatory statutory rights remain unaffected.
TECHNICAL & SAFETY
ARE YOUR DECORATION MATERIALS FLAME-RETARDANT?
Our textile decoration materials are treated with flame-retardant products. They are flame-retardant, not fireproof, and must always be kept away from open flames and excessive heat.
DO YOU PROVIDE FIRE SAFETY CERTIFICATES?
We do not provide a general fire safety certificate. Material samples can be supplied for testing when required. Acceptance of the materials remains subject to the requirements of the venue, organizer and responsible local authorities.
WHAT HAPPENS IF THE MATERIAL BECOMES WET?
Moisture can reduce or remove the effectiveness of the flame-retardant treatment. Wet materials must be inspected and, if necessary, professionally treated again before being used. For rented decorations, the renter is responsible for the resulting inspection, treatment or replacement costs. Suitable flame-retardant treatment products for re-treatment can also be purchased from us.
CAN THE DECORATIONS BE USED INDOORS AND OUTDOORS?
Yes. All our decorations can be installed indoors or outdoors, provided that the conditions are suitable. Outdoor use does not automatically mean that the materials are weatherproof. The decorations must be protected from rain, excessive moisture, strong winds and other unsuitable conditions.
WHO IS RESPONSIBLE FOR THE RIGGING POINTS?
The organizer and venue operator are responsible for providing approved rigging points and confirming their load capacities. A qualified rigger must assess or approve the suspension system whenever required. Decorations may only be attached to suitable and approved points.
WHAT HAPPENS IN BAD WEATHER?
The organizer is responsible for monitoring weather conditions and deciding whether outdoor decorations must be secured, lowered or dismantled. These decisions should be made early enough to avoid danger to people, equipment and property.
WHO IS RESPONSIBLE FOR PERMITS AND VENUE SAFETY?
The organizer or club operator is responsible for all necessary permits, emergency exits, evacuation routes, local safety requirements and compliance with the venue’s regulations.
IS INSURANCE REQUIRED?
Yes. The organizer or club operator must have adequate event and liability insurance covering accidents, personal injury and property damage associated with the event.